Implementation Consultant, Audit
New
F
FieldguideFinancial audit or assurance
Remote (USA)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
Requirements
- Deep industry knowledge with at least 2+ years of experience in financial audit or assurance.
- 1+ years in technology consulting, customer onboarding, implementation, or similar.
- Experience at a top management consulting firm (preferred) or high-growth startup.
- Strong consulting skills helping complex organizations succeed, with proven results driving business value for customers as their trusted advisor.
- Team player and mission-first attitude.
- Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight.
- Ability to professionally problem-solve while juggling several customers.
- Executive presence and ability to influence change.
- Demonstrated history of communicating effectively with customers and across internal teams.
- Bias towards action, taking ownership of projects end-to-end and seeing them through to completion, with minimal direction or oversight.
Responsibilities
- Build trust with customers.
- Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization.
- Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals.
- Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary.
- Cultivate customer champions and grow their Fieldguide knowledge.
- Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams.
- Communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations.
- Be proactive in identifying success risks and develop decisive action plans to mitigate them.
- Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics.
- Track customer progress against their adoption map, and be able to plot customer value realization over time.
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