Select Implementation Consultant
S
SamsaraIoT, Connected Operations
US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeSenior
Salary101420 - 153409 USD per year
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Job Details
- Experience
- 6+ years
Requirements
- 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management and high emotional intelligence.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Excellent consultative skills with experience in end to end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards.
- Experience serving and supporting large-scale business solutions at Fortune 500 companies.
Responsibilities
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
- Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
- Create launch plans and a roadmap to increase product usage.
- Track implementation progress, participation, product adoption, and account health.
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases.
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
- Serve as a mentor to the wider Customer Success and Support teams.
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types.
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.
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