Collections Specialist
New
Remote workforce in many places in the United StatesFull-TimeMiddle
Salary52000 - 78650 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceJiraNetSuite
Requirements
- 2+ years of collection and cash application experience
- Proven experience utilizing collections tools and strategies
- 2+ years experience in a customer service or operational role
- Experience using several different software systems in tandem
- Strong oral & written communication skills
- Ability to summarize complex situations for understanding and alignment
- Experience with Salesforce
- Solid account reconciliation skills
- Experience with Netsuite (preferred)
- Experience with Jira (preferred)
- Experience with Recurly (preferred)
- Experience with HighRadius (preferred)
- Experience with Tesorio (preferred)
- High attention to detail and accuracy (preferred)
- Strong problem-solving skills (preferred)
Responsibilities
- Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
- Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
- Escalate complex collection or billing issues to Collections Management as needed.
- Complete vendor setup forms and manage onboarding in customer billing portals.
- Support daily cash application and investigate, resolve, or escalate discrepancies.
- Maintain accurate records and reporting on collections activity, account status, and cash applications.
- Provide regular updates on collections performance, risks, and account health.
- Follow established Collections team processes and ensure compliance with audit and internal standards.
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