Collections Specialist

New

Zone 1 (New York, California, Washington): Zone 2 (All other US states)Full-TimeMiddle

Salary52000 - 78650 USD per year

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Job Details

2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies.
2+ years experience in a customer service or operational role, using several different software systems in tandem.
Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment.
Experience with Salesforce.
Solid account reconciliation skills.
Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio) preferred.
High attention to detail and accuracy preferred.
Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently preferred.

Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
Escalate complex collection or billing issues to Collections Management as needed.
Complete vendor setup forms and manage onboarding in customer billing portals.
Support daily cash application and investigate, resolve, or escalate discrepancies.
Maintain accurate records and reporting on collections activity, account status, and cash applications.
Provide regular updates on collections performance, risks, and account health.
Follow established Collections team processes and ensure compliance with audit and internal standards.

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