Collections Specialist
New
Many places in the United StatesFull-TimeMiddle
Salary52000 - 78650 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SalesforceJiraNetSuite
Requirements
- 2+ years of collection and cash application experience with proven experience utilizing collections tools and strategies.
- 2+ years experience in a customer service or operational role, using several different software systems in tandem.
- Strong oral & written communication skills, plus the ability to summarize complex situations for understanding and alignment.
- Experience with Salesforce.
- Solid account reconciliation skills.
- Experience with Netsuite, Salesforce, Jira, Recurly, and similar software or specialized collections software (HighRadius, Tesorio).
- High attention to detail and accuracy.
- Strong problem-solving skills with the ability to identify issues and escalate or seek support to resolve them efficiently.
Responsibilities
- Coordinate collection efforts for past due invoices, including outreach, follow-ups, and documentation of all communications and resolutions.
- Partner with customers and internal teams to resolve billing issues, disputes, and questions, ensuring timely payment and account resolution.
- Escalate complex collection or billing issues to Collections Management as needed.
- Complete vendor setup forms and manage onboarding in customer billing portals.
- Support daily cash application and investigate, resolve, or escalate discrepancies.
- Maintain accurate records and reporting on collections activity, account status, and cash applications.
- Provide regular updates on collections performance, risks, and account health.
- Follow established Collections team processes and ensure compliance with audit and internal standards.
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