Brand Activation Manager
New
T
ThirdChannelRetail
United StatesFull-TimeManager
Salary62000 - 70000 USD per year
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Job Details
- Experience
- 2-5 years
- Required Skills
- Microsoft ExcelPowerPointHubSpotZendesk
Requirements
- 2-5 years of relevant work experience
- Experience at a company with a software offering (plus)
- Experience in a customer success team (plus)
- Retail background (plus)
- Concise and clear communication skills
- Comfortable adapting to changing priorities
- Ability to manage multiple projects simultaneously in a fast-paced environment
- Ability to work independently while providing timely deliverables
- Familiarity or interest in learning how to use a customer support platform (e.g., ZenDesk, Hubspot)
- Proficient with Excel
- Proficient with PowerPoint or desire to learn
Responsibilities
- Develop and retain a team of remote ThirdChannel Brand Reps for multiple premium brands
- Coach Community Leaders who engage with and influence brand representatives
- Align with the account management and recruiting teams on weekly objectives
- Provide direct feedback to brand reps to align with work quality, completion, and authenticity targets
- Distill brand-provided media for content team to create certifications
- Maintain an organized portfolio of informational documents for brand reps and customer leadership
- Review weekly Community Leader recaps and surface valuable insights to the account management team
- Participate in routinely scheduled customer calls, listening for upsell opportunities and taking away customer expectations
- Work with the product team to improve internal and external facing tools
- Assist the support team with technical challenges for brand reps
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