Account Manager - Employer Partnerships
New
1
12twentySaaS, Higher Education
Remote U.S.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4-6 years
- Required Skills
- SalesforceMS OfficeGoogle Workspace
Requirements
- 4-6 years of experience in account management, sales, or project management
- Proven track record of retaining and growing accounts
- Ability to manage a large portfolio of clients while effectively driving expansion opportunities
- Strong cross-functional collaboration skills
- Ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
- Ability to think strategically, adapt quickly to new challenges, and make informed decisions
- Confidence in making recommendations that drive client success and business growth
- Bachelor’s degree is required
- Working knowledge of Google Suite, MS Office Suite, and Salesforce (preferred)
- Experience in SaaS or Higher Education (preferred)
- Solution Selling Experience (preferred)
Responsibilities
- Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs
- Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives
- Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement
- Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite
- Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction
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