Account Manager Lead - Enterprise
New
This role is remote-first, so it can be executed from anywhere in the U.S., GMT-4 to GMT-7Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- Data AnalysisSalesforceAccount ManagementCustomer SuccessSaaS
Requirements
- 8+ years of experience in Account Management, Customer Success, or post-sales roles within SaaS.
- Proven track record of owning and exceeding revenue targets.
- 3+ years of direct people leadership experience managing senior AMs/CSMs.
- Demonstrated success in achieving renewal, expansion, and NRR goals.
- Deep AI fluency and regular use of AI tools in daily workflows.
- Expertise in post-sales methodologies (success planning, adoption frameworks, ROI storytelling).
- Strong strategic operational thinking regarding playbook design and segment structure.
- Strong analytical skills with ability to identify performance trends and forecast outcomes.
- Experience with SaaS tools like Salesforce, Gong, Sigma, or Pylon is a bonus.
- Strong player-coach mindset with a passion for developing talent.
Responsibilities
- Lead, coach, and develop a high-performing Enterprise CS team.
- Manage priority accounts directly while modeling best-in-class success practices.
- Drive revenue outcomes including cross-sells and account growth.
- Lead complex post-sales and renewal cycles, unblocking issues and driving adoption.
- Design and implement repeatable playbooks for renewals, upsells, and adoption.
- Embed AI agents and automation into workflows to scale team impact.
- Champion AI fluency and coach team members on AI-powered work approaches.
- Build and maintain executive-level relationships across priority accounts.
- Represent the voice of the customer in leadership discussions.
- Identify expansion opportunities and forecast outcomes using data-driven insights.
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