Bilingual Client Success Associate - Channel Partnerships
New
Fully remote within Canada for candidates not based in TorontoFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- French, English
- Experience
- 3+ years
- Required Skills
- SalesforceCRM
Requirements
- 3+ years of experience in a client-facing, client success, account management, or operations role, ideally in a B2B, SaaS, or service-based environment.
- Fully bilingual in French and English, with the ability to confidently lead meetings, manage written communication, and build relationships in both languages.
- Take ownership of your work — you follow through, stay organized, and manage multiple priorities without things slipping through the cracks.
- Strong communicator who can build trust with partners and internal stakeholders through clear, professional, and timely communication.
- Comfortable managing both relationships and operations — from leading partner conversations to handling detailed workflows like billing, eligibility, and reporting.
- Think proactively and solve problems independently, knowing when to escalate and when to take action.
- Detail-oriented and reliable, with a track record of producing accurate, high-quality work in fast-paced environments.
- Comfortable working with data and systems, including CRMs (e.g., Salesforce) and reporting tools, and are motivated to learn new tools quickly.
- Thrive in a collaborative environment, working cross-functionally to solve problems and improve outcomes.
- Motivated by purpose and excited to support partners who are improving access to healthcare for their members.
Responsibilities
- Act as the primary day-to-day contact for a portfolio of channel partners, taking full responsibility for their engagement and responsiveness.
- Lead the execution of program launches, ensuring all technical and administrative requirements are met so partners’ members can access care without friction.
- Drive professional business reviews and day-to-day communications in both French and English, serving as a reliable contact for national and Quebec-based partners.
- Own renewals for your portfolio by tracking timelines, preparing clear renewal materials, and coordinating pricing, contracts, and eligibility details — taking a proactive, organized, and client-focused approach.
- Manage the critical "behind-the-scenes" mechanics of our partnerships—from complex eligibility management and billing cycles to Salesforce accuracy.
- Partner cross-functionally across Operations, Support, and Product teams to fix partner issues before they escalate.
- Use data to track partner performance, surfacing risks early and ensuring all reporting is accurate and delivered on time.
- Identify gaps in our current workflows and contribute to the playbooks that help the Channel Partnerships team scale.
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