Salesforce Consultant

New

Decision FoundryData Analytics & Salesforce consulting

United StatesFull-TimeMiddle

Salary110000 - 135000 USD per year

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Job Details

Experience: 3+ years

Requirements

3+ years of experience with Salesforce configuration and administration
Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment
Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering
Experience with managing multiple concurrent requests from live customers
Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets
Experience delivering managed services work such as data imports, admin configuration, and system enhancements
Ability to translate business requirements into scalable and maintainable solutions
Comfortable working in a fast-paced startup environment with evolving priorities
Salesforce certifications such as Sales Cloud Consultant, Business Analyst

Responsibilities

Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction
Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers
Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades
Track and log time against customer requests, ensuring transparency in effort and accurate scoping
Translate customer needs into defined technical requirements and solution designs
Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live services
Deliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets
Maintain documentation and best practices to support recurring or common post-go-live needs
Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work
Identify opportunities to improve customer outcomes through better configuration, automation, and data structure

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110000 - 135000 USD per year

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