Technical Support Consultant - Greek & English

New

SupportYourAppIntelligent Support-as-a-Service

Remotely, globalFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Greek, English
Experience: 1-2 years

Requirements

Native Greek communication skills (C1 spoken and written)
Excellent English communication skills (C1 spoken and written)
At least 1–2 years of experience in customer support in fast-paced environment
Strong problem-solving and troubleshooting skills
Attention to details
Familiarity with CRM systems
Basic technical support knowledge
Personal computer (at least 8Gb of RAM)
Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and efficient manner
Troubleshoot technical issues and provide step-by-step guidance to customers
Collaborate with other departments to resolve customer inquiries
Escalate complex issues to the appropriate team for resolution
Document customer interactions
Apply the latest and greatest customer happiness practices
Maintain deep understanding of client solutions and meet KPI
Communicate with developers and cross-functional specialists

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