Customer Success Representative - US Based

New

Property LeadsReal Estate Investor

United StatesFull-TimeMiddle

Salary60000 - 85000 USD per year

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Job Details

Experience: 2+ years

Requirements

2+ years in customer success, account management, or retention-focused roles
Strong verbal communication skills (phone confidence is a must)
Proven ability to handle objections and retain customers
Experience building relationships with clients over time
Highly organized and able to manage multiple conversations simultaneously
Real estate or investor-facing experience is a strong plus

Responsibilities

Speak with clients daily via phone, text, and email
Handle objections, complaints, and frustration with confidence and composure
Perform “reverse sales” turning unhappy clients into retained, long-term customers
Coach investors on how to improve their lead handling, follow-up, and conversion
Build real relationships not just transactions
Stay active in Facebook groups and community channels to support and engage clients
Respond to inquiries within 30 minutes and drive resolution within 24 hours
Partner with internal teams (sales, refunds, ops) to resolve complex issues
Maintain accurate records of all client interactions in CRM systems

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60000 - 85000 USD per year

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