Customer Success Manager - Government
New
P
PropelusHealthcare Technology
Remote - USFull-TimeMiddle
Salary75,000 - 100,000 USD per year OTE
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementSalesforceAccount ManagementCRMCustomer SuccessHubSpot
Requirements
- 2+ years of experience in Customer Success or Account Management
- Experience with government agencies or public sector strongly preferred
- Bachelor's degree in Business, Public Policy, or related field
- Understanding of compliance management principles
- Strong communication, interpersonal, and presentation skills
- Excellent problem-solving and analytical abilities
- Proficiency in CRM or Customer Success software (e.g., Gainsight, HubSpot, Salesforce)
- Basic project management skills
Responsibilities
- Serve as primary point of contact for licensure boards and associations
- Onboard new users and coordinate training sessions
- Lead regular check-in calls and account reviews
- Track engagement data to provide optimization recommendations
- Identify and resolve client issues
- Collaborate with internal teams to identify expansion opportunities
- Document interactions and issues in CRM
- Develop and execute client success plans
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