Customer Success Manager
New
This is a remote role to be filled in the Western US., PST/MSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Project ManagementAgileResearchStakeholder managementData analyticsCustomer SuccessSaaS
Requirements
- BSc in science, engineering, or quantitative field (MSc preferred).
- 4+ years of experience in Customer Success, customer-facing analytics, or project management.
- Experience in a SaaS high-tech/startup company with an agile mentality.
- Experience with data analytics.
- Previous work with medical imaging and radiologists.
- Research experience.
- Strong stakeholder management and relationship-building skills.
- Ability to work in a dynamic, cross-functional environment.
- Analytical and critical thinking skills.
- Tech-savvy to lead technical discussions.
- Excellent verbal and written communication in English.
- Ability to work in PST/MST time zones.
- Ability to travel up to 25%.
Responsibilities
- Serve as the customer's advocate and trusted advisor.
- Proactively manage and grow customer relationships.
- Lead discussions with physicians in medical centers.
- Identify customer pain points and workflow requirements.
- Work with R&D teams to define and drive project steps.
- Collaborate with internal teams for smooth customer onboarding.
- Drive product enhancements by representing the customer perspective.
- Perform data analysis and present insights to customers.
- Initiate and execute research initiatives.
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