Customer Success Manager - Federal
New
This is a remote position, but it will require consistent travel - primarily on the Eastern seaboard. Being located in or near DC, Tampa, or Fayetteville NC is not required, but it’s a plus.Full-Time
Salary150,000 - 230,000 USD per year
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Job Details
- Experience
- Significant experience
- Required Skills
- Project ManagementMachine LearningCommunication SkillsCollaborationAccount ManagementGenerative AI
Requirements
- SECRET or TS/SCI Security Clearance.
- Significant experience as a CSM or AM working with the government.
- Willingness to travel.
- Experience with a technical product.
- Exceptional communication skills.
- Proven ability to collaborate.
- Understanding of AI technologies.
Responsibilities
- Advocate For Customers: Act as the voice of the customer within the organization, advocating for customer needs and requirements to the product team.
- Manage Customer Requirements: Serve as project manager for any new feature development for the user as well as for deploying the Legion platform for a given customer.
- Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product and feature capabilities so that you can ensure our customers are using Legion in the way that’s best for their team.
- Lead Customer Onboarding: Train customers on how to use the platform, including training administrative users and champions on how to enable their team members’ success.
- Demonstrate Value: Work with customers to understand what really matters to them and their leadership and demonstrate the way that Legion meets that need qualitatively and quantitatively.
- Build High-Quality Relationships: Develop relationships with multiple levels of customer stakeholders - everyone from end users, to security engineers to CISOs.
- Ensure Renewals: Work closely with the sales teams to identify the best path to renew and expand customers while minimizing churn risks.
- Provide Feedback: Proactively gather customer feedback and insights through surveys, interviews, and data analysis, and relay this information to our engineering team.
- Manage Issues: Collaborate with engineering to ensure timely resolution to customer issues and maintain consistent communication with our customers.
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