Senior Customer Success Engineer
New
United StatesFull-TimeSenior
Salary115,000 - 152,000 USD per year OTE
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Job Details
- Experience
- 7+ years
- Required Skills
- Salesforce
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- 7+ years of experience in technical consulting, customer success engineering, systems integration, or similar roles (preferably in healthcare IT)
- Strong hands-on experience with Mobile Device Management platforms such as Workspace ONE, Microsoft Intune, Jamf Pro, MobileIron, or MaaS360
- Solid understanding of mobile ecosystems, identity management, and enterprise IT environments
- Experience with identity technologies such as Active Directory, LDAP, SSO, and access management systems
- Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences
- Strong problem-solving, analytical thinking, and troubleshooting skills
- Proven experience working cross-functionally in customer-facing, technical environments
- Familiarity with tools such as Salesforce or Gainsight is a plus
- Knowledge of Apple Business Manager, Google Managed Play, and mobile OS environments is highly desirable
Responsibilities
- Design scalable and effective solution architectures tailored to customer environments and business objectives
- Act as a trusted technical advisor, translating product capabilities into measurable business value and outcomes
- Lead complex troubleshooting, root cause analysis, and resolution of technical issues in customer deployments
- Serve as a subject matter expert for mobile security, identity, and enterprise integration solutions
- Develop and promote best practices based on real-world implementations across the customer base
- Collaborate with Product, Engineering, Support, and Customer Success teams to improve customer experience and outcomes
- Gather and communicate customer feedback to influence product roadmap and enhancements
- Identify risks, usage trends, and expansion opportunities across accounts
- Deliver technical training and enablement sessions for internal and external stakeholders
- Maintain accurate documentation, activity tracking, and reporting in CRM and customer success tools
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