Senior Customer Account Manager Representative
New
United StatesFull-TimeSenior
Salary18.59 - 34.21 USD per hour
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Job Details
- Experience
- 2–5 years
- Required Skills
- Microsoft DynamicsSalesforceCustomer serviceMicrosoft OfficeNegotiationAccount ManagementCRM
Requirements
- 2–5 years of sales, account management, or customer service experience
- Experience in telecommunications, technology, or call center environments preferred
- Proven success in sales and customer retention
- Proficiency with Microsoft Office Suite, Microsoft Teams, Outlook
- Proficiency with Salesforce, Microsoft Dynamics, and related CRM/billing tools
- Experience handling inbound and outbound customer interactions in a fast-paced virtual setting
- Strong communication, negotiation, persuasion, and problem-solving skills
- Ability to manage multiple customer accounts while maintaining accuracy
- Comfortable working flexible schedules, including nights, weekends, and overtime
- High School Diploma or GED
Responsibilities
- Manage and grow an existing portfolio of business customers through relationship building, account retention, and solution-based selling.
- Conduct regular outbound and inbound customer interactions to identify opportunities for revenue growth and advanced product upgrades.
- Lead biannual account reviews with mid-market customers to evaluate business needs and recommend tailored solutions.
- Support government and business accounts by processing purchase orders, sales orders, and related account documentation.
- Collaborate with Sales Engineering and Customer Project Management teams to coordinate customer solution design and implementation.
- Utilize billing systems and order entry tools to process customer upgrades and service changes efficiently.
- Maintain a strong understanding of products, digital tools, and technology solutions.
- Contribute feedback and testing support for new systems, products, incentives, and sales process improvements.
- Achieve and exceed sales targets, close-rate goals, and customer satisfaction objectives.
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