Regional Director of Customer Success

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Full-TimeDirector

Salary not disclosed

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Job Details

Languages: Thai, English
Experience: 8+ years combined, including at least 3 years in leadership roles

Requirements

Proven ability to lead regional Customer Success functions across Support, Onboarding, and Account Management
Accountable for core metrics such as NDR, onboarding success, and service quality
8+ years of combined experience in hospitality or hospitality technology
At least 3 years in leadership roles
Fluent in Thai with excellent English communication skills
Able to represent Thai customers internally and collaborate effectively across global teams
Demonstrated success leading Thai teams and partnering with other Thai leaders and departments
Operating within a multinational structure
Deep understanding of Thailand’s hospitality landscape
Able to balance cultural expectations, customer relationships, and Cloudbeds’ global standards
Strong ability to translate technical and operational concepts into clear, practical guidance for non-technical customers and internal teams
Bachelor’s degree or equivalent experience in hospitality, business, or technology
Balanced career background in both traditional hospitality and hospitality technology, with at least 2 years in each
Track record of career progression and developing high-performing teams
Excellent leadership and crisis management skills
Confident handling escalations and cross-functional alignment
Proven success working within international companies and adapting to both Thai and global business environments
High professional fluency in both Thai and English (spoken and written)

Responsibilities

Lead Customer Success functions across Support, Onboarding, and Account Management
Drive results, promote communication, and ensure accountability
Lead team members across support, implementation, and account management
Work hand-in-hand with Thai and non-Thai teams to create a best-in-class customer experience in Thailand
Own the Thai portfolio of customers, keeping retention high, churn low, and customers happy

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