- Own retention strategy and net revenue retention across the Commercial Compliance customer base.
- Establish and oversee structured customer health monitoring, including risk identification and mitigation plans.
- Lead executive-level engagement for priority and at-risk accounts.
- Lead Customer Success Managers and Support personnel within the Commercial Compliance practice.
- Define roles, accountability models, and performance expectations for the team.
- Partner with Implementation to ensure smooth onboarding and client stabilization.
- Collaborate with Product Management to prioritize enhancements tied to regulatory changes and client needs.
- Serve as executive sponsor for key enterprise accounts.
- Engage directly with Compliance and Legal leaders at pharmaceutical and medical device companies.
- Identify opportunities to deepen adoption of Transparency and Stakeholder Engagement solutions.