- Maintain deep expertise in U.S. and global life sciences compliance requirements.
- Serve as the primary compliance advisor for transparency customers regarding regulatory interpretation and risk mitigation.
- Oversee customer support and professional services provision.
- Build and maintain strong customer relationships, addressing needs and resolving issues.
- Ensure successful achievement of all reporting metrics and deadlines.
- Establish KPIs to track progress and identify risks using project management tools.
- Collaborate with team management to document procedures and facilitate training.
- Participate in sales and marketing efforts, including industry conferences and networking.
Project ManagementCustomer supportCustomer Success