Customer Success Manager, Europe
New
M
ModashInfluencer Marketing, E-commerce
Tallinn, Harju County, Estonia. Vilnius County, Lithuania. Barcelona, Catalonia, Spain. Lisbon, Lisbon, Portugal. Berlin, Berlin, Germany, European timezonesFull-TimeManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 3+ years
Requirements
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role
- Clear written and verbal communication skills
- Organized and good at follow-through, managing multiple accounts
- Ability to think ahead and build plans with customers proactively
- Ability to learn quickly and become a Modash product expert fast
- Strong English, both written and spoken
- Takes ownership and finds solutions to roadblocks
- Comfortable working in a fast-moving startup environment
- Experience with influencer marketing teams, e-commerce brands, or in the creator economy (nice-to-have)
- Familiarity with Shopify brands and e-commerce teams (nice-to-have)
- Experience with common CS and billing tools (e.g., Vitally, Intercom, Stripe) (nice-to-have)
Responsibilities
- Own your portfolio of accounts, primarily Shopify brands running influencer marketing programs
- Build and maintain clear success plans for each account
- Run regular calls with customers in European timezones
- Drive adoption of Modash features like Discovery, Campaigns, CRM, email outreach, Shopify integrations, and affiliate tracking
- Own expansion end-to-end, from spotting needs to securing upgrades
- Own renewals and coordinate invoicing with Finance
- Keep portfolio organized, writing clear recaps and updating Vitally
- Onboard new customers, including Sales → CS handover and goal alignment
- Run onboarding calls to understand team and workflow, and help set up Modash
- Help customers achieve first value quickly (finding creators, sending outreach, tracking campaigns)
- Collaborate with Product to bring customer problems and shape future development
- Coordinate with Sales on handovers and expansion opportunities
- Work with Support to escalate and resolve technical issues
- Work closely with Marketing to build customer-facing resources
View Full Description & ApplyYou'll be redirected to the employer's site
