Phone Receptionist and Admin Support - Dental Clinic
New
H
Hunt StHealthcare, Dental
Philippines-based candidates, AU business hours (approx. 9 AM - 5 PM, Monday - Friday)ContractMiddle
Salary1000 - 1600 AUD per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- At least 2 years of relevant experience
Requirements
- At least 2 years of relevant experience in Customer Service, Administration, or Healthcare support.
- Strong English verbal and written communication skills.
- Basic dental knowledge is an advantage but not required.
- Strong organizational and multitasking skills.
- Ability to manage both reception and administrative duties effectively.
- Professional, patient, and empathetic approach when interacting with patients.
- Ability to work independently.
- Ability to support dentists with administrative tasks throughout the day.
- Disclose any existing ongoing roles or client work.
- Reflect this engagement on their LinkedIn profile.
Responsibilities
- Answer incoming phone calls and respond to patient inquiries in a professional and friendly manner.
- Schedule, update, and confirm patient appointments.
- Follow up on patient requests, treatment plans, and outstanding tasks.
- Assist dentists by coordinating information needed for treatments and ensuring tasks and follow-ups are completed.
- Provide administrative support to the dentists during work hours, including managing tasks, reminders, and documentation.
- Maintain accurate patient records and update appointment notes as needed.
- Support daily clinic operations by handling general administrative tasks.
- Escalate urgent concerns or complex cases to the appropriate team member promptly.
- Communicate with labs and suppliers to ensure smooth running of the practice.
- Check patients in via our online/video screen system and maintain schedule and calendar.
- Maintain todo lists and items for dentists and ensure dentists complete these tasks.
- Coordinate with other front desk staff to keep phones and front desk manned at all times.
- Check and respond to radios and online communication in a timely manner.
- Provide assistance as required.
- Be presentable and immaculate in appearance when on screen.
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