Care Support Specialist - Inpatient Consultations
New
S
Steadfast HealthHealthcare, Substance Use Disorder
US - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
Requirements
- High school diploma or equivalent required
- Prior experience in healthcare operations, care coordination, or administrative support preferred (especially in behavioral health or SUD care)
- Passion for Steadfast Health’s mission to provide low-barrier, harm-reductionist, non-punitive care for individuals with substance use disorders
- Exceptional customer service and interpersonal communication skills, with the ability to build rapport in a compassionate, non-judgmental, and patient-centered way
- Strong organizational skills and attention to detail, with proven experience managing scheduling, data entry, and patient records remotely
- Proficiency with digital tools and systems, including EHR platforms (e.g., Athenahealth), scheduling software, and secure communication platforms; ability to quickly adapt to new technologies
- Clear and professional communication skills with both patients and providers
- Comfortable using EHR systems (Athena preferred) and quickly learning new tools
Responsibilities
- Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
- Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
- Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
- Collect and verify patient insurance information to support coverage confirmation and care coordination
- Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
- Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination
- Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up
- Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
- Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards
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