- Manage inbound consult workflows end-to-end, including monitoring requests, routing to providers, and tracking patient progression to ensure timely follow-up
- Serve as the first point of contact for hospital providers and the inpatient consult team, ensuring clear, professional, and efficient communication
- Build, maintain, and update accurate patient charts in the EHR (Athena), including intake documentation such as medical history, consent forms, and ongoing updates (e.g., discharge details)
- Collect and verify patient insurance information to support coverage confirmation and care coordination
- Coordinate scheduling across inpatient and outpatient workflows, including retroactive visit scheduling and induction logistics (consents, portal access)
- Prepare daily operational materials (e.g., huddle lists, discharge follow-ups, no-shows) to support team prioritization and care coordination
- Conduct outbound patient outreach for re-engagement, linkage to care, and post-discharge follow-up
- Collaborate cross-functionally with providers and internal teams to ensure smooth, timely, and high-quality care delivery
- Adapt to evolving workflows, proactively identify inefficiencies, and ensure compliance with HIPAA and documentation quality standards