Technical Support Specialist L2
New
I
Interra HealthHealthcare Technology
USA - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 5 years
- Required Skills
- PythonSQLHTMLCSSSalesforceC++JiraMicrosoft Office SuiteZendeskServiceNowAzure DevOpsPostman
Requirements
- Minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience
- Proficient in the use of Microsoft Office Suite
- Experience using a case management tool (e.g., Salesforce, ServiceNow, ZenDesk)
- Proficiency using developer tools
- Proficiency using Postman
- Proficiency writing SQL queries
- Experience with programming languages (C++, Python, HTML, CSS) is a plus
- Superb problem-solving skills working on mission critical Software as a Service
- Excellent verbal and written communication and presentation skills
- Prior work with Azure DevOps and/or equivalent experience with similar tools (Jira, etc)
- Experience in healthcare IT, medical information systems and/or EHRs within Hospital, Clinical, Biotech, medical device, or Pharma verticals a plus
Responsibilities
- Effectively troubleshoot and diagnose issue root cause and communicate issue details to both internal and external stakeholders
- Support in the development and documentation of processes and best practices to provide support for customers and product end users
- Manage multiple points of connect (email, phone, case, chat) and multiple cases and/or projects simultaneously, communicating both updates and in-depth solutions as situations require
- Mentor and support level 1 and level 2 technical support specialists
- Propose, plan and own new feature requests, internal and external documentation and system trainings where appropriate
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