Technical Support Engineer - Quickcharge
New
T
Transact CampusEducation, Healthcare, Business
Remote within the USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2-4 years
- Required Skills
- SQLRESTful APIsLinux
Requirements
- Practical experience in Information Technology, Engineering, or related technical field
- 2-4 years of technical support or software troubleshooting experience
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication skills
- Ability to explain technical concepts to non-technical users
- Experience with SQL databases
- Basic SQL query writing
- Familiarity with Windows server environments
- Familiarity with Linux server environments
- Understanding of web technologies (HTTP/HTTPS, APIs, web browsers)
- Customer service orientation with patience and empathy
- Ability to work independently and manage multiple cases simultaneously
- Willingness to learn new technologies and adapt to changing environments
Responsibilities
- Diagnose complex technical issues for customers across healthcare, government, and corporate environments
- Provide comprehensive solutions to customers
- Ensure customers achieve maximum value from their Illumia technology investments
- Troubleshoot software and hardware issues in phone and ticketing queues
- Collaborate with internal teams to resolve escalated cases
- Document solutions for knowledge sharing
- Contribute to process improvements for support delivery
- Act as a trusted technical advisor to customers
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