Senior Technical Support Engineer
New
This is a 100% remote position and we are considering candidates from any major city in the USAFull-TimeSenior
Salary70,000 - 100,000 USD per year
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Job Details
- Experience
- At least 2 years of experience in a similar role
- Required Skills
- DockerPythonSQLBashCybersecurityKubernetesProblem SolvingLinux
Requirements
- At least 2 years of experience in a similar role
- Industry experience in Cyber Security, particularly network security or application security is required
- Experience with enterprise customer accounts is required
- Technical networking knowledge in TCP/IP and the application layer
- Technical experience supporting Linux-based products
- Composing SQL queries and working with Databases
- Working with Docker/Kubernetes-based environments is preferred
- Experience with Scripting languages (Bash, Python or equivalent) is preferred
- BS degree in CS or equivalent is preferred
- Enjoy working with customers using excellent communication and problem-solving skills
Responsibilities
- Provide second level support with a focus on our US based customers
- Help pave the way as the knowledge source to our growing customer base
- Work to resolve our customers’ most pressing technical issues
- Apply creativity and innovative ideas that best support and create a lasting experience for our customers
- Take ownership of customer cases and troubleshoot customers’ issues
- Support our customers in making the most of our products
- Take on projects either within/with other teams to create a company-wide impact
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