Sales Operations Analyst II

New

US central or eastern time zone or remotely based in United Kingdom, US central or eastern time zoneFull-TimeMiddle

Salary not disclosed

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Job Details

Bachelor’s Degree from an accredited higher learning institution preferred
Equivalent experience and proficiency accepted in lieu of Associates/Bachelor's degree
1-2 years of experience with Salesforce.com, CPQ & Power BI strongly preferred
Experience with eliciting information from users to support SalesForce.com
Experience in a Scientific or Pharmaceutical environment is advantageous
SFDC Business Analyst or Administrator or AI certified desired
Must be results oriented with a good attention to detail
Experience leading projects and timelines
Strong written and oral communication skills, proficient in written & oral English
Interact professionally with a diverse group of domain authorities, managers, and executives

Data Stewardship to include User, data enrichment, data de-duplication, and general data hygiene
Support the CRM user community and the software development/technical teams through which requirements and support flow
Capture business requirements from business community and IT community
Work with and lead super users in the direction around changes, issues, and Improvements and other areas that help drive the goals of CRM
Provide day to day business user support of CRM system
Creation & Maintenance of production quality operational dashboards, data reports and analysis
Training to small groups via web
Document data and system improvements or change requests
Communication of changes and issues within region supporting
Perform testing on issues and improvements
Act closely with system collaborators from all divisions in the business
Support CRM//Power BI/CPQ Projects as needed
Support of SalesForce.com user submitted tickets

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