Customer Success Manager
New
C
Claritas RxDigital Health
San Francisco, California, United States. Oregon, United States. California, United States. Washington, United StatesFull-TimeManager
Salary120000 - 135000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Excel
Requirements
- Deep knowledge of biopharmaceutical marketing, managed markets, or distribution channels
- Strong analytical and problem-solving skills, with a creative and data-driven approach
- Exceptional attention to detail and clear, concise written and verbal communication
- Advanced quantitative analysis skills and expert-level proficiency with Microsoft Excel
- Proven ability to build and maintain strategic customer relationships and manage client-focused projects
- Demonstrated capabilities in problem-solving and resolution
- Demonstrated capabilities in project coordination and organizational skills
- Demonstrated capabilities in expectation-setting and alignment of priorities
- Demonstrated capabilities in active listening and understanding customer needs
- Demonstrated capabilities in solution knowledge and the ability to apply insights to business challenges
- Demonstrated capabilities in empathy and relationship-building
- Demonstrated capabilities in tenacity and persistence to drive outcomes
- 5+ years of experience in a healthcare consulting, commercial, or client-facing role
- Familiarity with healthcare data sources (transactional, clinical, behavioral); direct experience with Hub or Specialty Pharmacy data strongly preferred
- Experience in a commercial capacity within a pharma/biotech manufacturer or health tech startup
- MBA or other relevant graduate-level degree (including public health, engineering, operations, IT, or statistics)
Responsibilities
- Serve as the primary point of customer accountability, responsible for driving overall success, value realization, and long-term partnership growth
- Build and maintain strong relationships with key customer stakeholders, including executive sponsors, business leaders, and operational teams
- Help customers achieve their business goals and outcomes by partnering with Implementation and Delivery teams during onboarding
- Lead the ongoing customer partnership post-launch, guiding priorities, monitoring account health, and escalating risks or strategic issues
- Advocate for customer priorities internally, ensuring the right teams are engaged and informed
- Driving adoption of Claritas Rx solutions, providing guidance on new features, and identifying opportunities to leverage data and insights
- Leading customer-facing meetings (e.g., status updates, partnership reviews, and business reviews), setting agendas, aligning stakeholders, and ensuring clear follow-up
- Partnering with Product to provide customer-driven input on roadmap planning, feature prioritization, and scalable solutions across accounts
- Acting as a subject matter expert on commercial data to support strategic recommendations and decision-making
- Travel to customer sites, industry events, or company offices (up to 25% quarterly)
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