Customer Success Manager

New

FloridaFull-TimeMiddle

Salary not disclosed

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Job Details

Approximately 3-5 years experience in a customer success role
Outstanding relationship and rapport building abilities
Excellent verbal and written communication, presentation, and problem-solving skills
High degree of professionalism
Self-starter with strong organizational and time management skills
Able to handle multiple priorities with demanding timeframes
Willingness and ability to work flexible hours
Proficient in Microsoft Word
Proficient in Microsoft Excel
Proficient in Microsoft PowerPoint
Proficient in Microsoft Outlook
Salesforce experience is a plus
Gainsight experience is a plus
Skilled at troubleshooting with a logical, systematic approach
Willing to travel at least 25% to visit accounts
Located in Florida

Drive customer success as the first point of contact for customers in named accounts
Monitor overall client utilization and success
Provides ongoing service and support while managing the customers' expectations and implementing action plans where needed
Takes ownership of customer issues and partners with appropriate teams to drive progress towards resolution
Track and improve on churn rate and satisfaction scores in assigned accounts
Develop, conduct, and plan regular communication, risk assessments and lessons learned sessions
Build relationships with key influencers within each assigned partner to increase overall satisfaction
Educates client base on solutions available as well as upgrades that align with their current and future goals and priorities
Maintains in-depth knowledge of our products and stays up to date with ongoing product releases
Protect business with current partners to ensure they won't be tempted to use a competitor

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