ServiceDesk Engineer L2
New
Work from anywhere in EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English B1 or higher
- Required Skills
- SQLKibanaJiraGrafanaDatadog
Requirements
- Strong troubleshooting and problem-solving skills
- Experience with Jira at the administrator level
- Ability to work with logs and monitoring tools (Datadog, Grafana, Kibana)
- Knowledge and use of tools to automate administrative tasks
- English B1 or higher
- Understanding of software development principles and fundamentals
- Experience writing simple SQL queries
- Process management skills
- Ability to work in a team
- Proactivity
Responsibilities
- Handle and troubleshoot requests from tech support and internal teams
- Perform root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems)
- Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers
- Investigate product bugs and customer-facing errors
- Participate in bug resolution together with Product and Engineering teams
- Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns
- Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them
- Automate routine and repetitive tasks to improve team efficiency
- Take part in on-call duties for incidents
- Help improve monitoring, alerting, and response processes
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