L4 Systems Engineer - MSP
New
G
GXAIT Service Delivery
Pakistan. Malaysia. Sri Lanka. Romania. Bulgaria. GeorgiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years
- Required Skills
- SQLSharePointAzureNetworkingTroubleshooting
Requirements
- 8+ years of experience in a similar MSP environment
- Demonstrated passion for excellent customer service
- Strong ability to prioritize, follow through, and take initiative without supervision
- Resilient under pressure—adept at handling escalations calmly and effectively
- Excellent communication and interpersonal skills
- Collaborative mindset—works well in a fast-paced team environment
- Relevant certifications (MCSE, CCNA, AWS SysOps) preferred
- Advanced experience with virtualization environments
- Senior-level proficiency with Microsoft 365, Azure, Teams, SharePoint, SQL, Exchange, and Active Directory
- Strong networking background in design, configuration, and troubleshooting
- Advanced troubleshooting and problem isolation skills for complex issues
- Solid grasp of support tools, service delivery processes, and ITSM methodologies
- Typing and documentation skills for accurate and efficient service ticketing
Responsibilities
- Own the support, administration, and optimization of client infrastructure: servers, Microsoft 365, Azure, virtualization, networking, security, and BDR (cloud & on-premises).
- Provide top-level escalation support, resolving complex technical issues with urgency and precision.
- Partner with the Technical Alignment team to ensure proactive alignment of client environments to GXA standards.
- Serve as a technical advisor and trusted SME in client interactions.
- Build confidence with C-levels and decision-makers by connecting technical recommendations to business goals.
- Ensure service delivery excellence through consistent documentation, transparent communication, and KPI reporting.
- Mentor and develop junior engineers, setting a standard of professionalism, technical acumen, and service excellence.
- Model proactive problem-solving and accountability in all interactions.
- Contribute to playbook and process development, enabling scalable and repeatable technical success.
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