Dutch Customer Support Specialist - E-commerce

New

Greece. Athens, Attica, Greece. Thessaloniki, Central Macedonia, Greece. Patras, Western Greece, Greece. Netherlands. BelgiumFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Dutch, English

Requirements

Fluency in Dutch (oral and written)
Good command of English
Previous experience in customer support, preferably in an e-commerce environment
Strong communication and interpersonal skills
Excellent problem-solving skills with a customer-focused approach
Familiarity with CRM tools and e-commerce platforms is preferred
Ability to work independently and effectively in a remote work setup
Highly organized, proactive, and adaptable to a fast-paced environment

Responsibilities

Provide exceptional customer support to Dutch-speaking e-commerce clients through multiple communication channels such as phone, email, and chat
Handle customer inquiries related to orders, payments, returns, and product information promptly and efficiently
Document all customer interactions accurately and follow up to ensure issue resolution
Collaborate with logistics, sales, and technical teams to resolve complex customer issues
Stay up-to-date with e-commerce products and policies to offer accurate assistance
Participate in training programs to continuously improve customer service skills and product knowledge

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