Dutch Customer Support Specialist - E-commerce

speakitE-commerce

Remote work policy all over Greece.Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: Dutch, English

Requirements

Native or fluent in Dutch
Proficient in English
Previous experience in customer service is a plus
Strong problem-solving skills
High level of empathy, patience, and a customer-first attitude
Flexibility to work shifts, including evenings & weekends

Responsibilities

Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Provide accurate information about products, services, and policies.
Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
Process orders, returns, and exchanges according to company guidelines.
Maintain accurate customer records and handle sensitive data with confidentiality.

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