Operations Manager — AI-First, Customer Support & Systems

New

LumimedsTelehealth

Remote - India, South America, Europe, U.S. business hoursFull-TimeManager

Salary not disclosed

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Job Details

Languages: English
Experience: 3–5+ years

Requirements

3–5+ years in Customer Support Operations, Support Management, or an adjacent ops/systems role
Hands-on AI use (automated own work, built with LLM, designed prompt/workflow)
Strong systems thinking
Ability to write specs and requirements engineers and AI coding agents can execute
Strong grasp of support metrics, ticketing systems, and workflow tools
Proven experience managing remote or distributed teams
High attention to detail
Comfortable in a high-growth, startup environment
Excellent written and verbal English
Ability to work U.S. business hours consistently

Responsibilities

Run CS performance day to day (response times, resolution rates, CSAT, escalations)
Leverage AI to solve ops problems at scale (models, agents, workflow automation)
Work directly with engineers to design systems (write precise, structured, executable specs)
Build and refine SOPs, workflows, and internal tooling (document, kill, version-control)
Hire, onboard, coach, and escalate for CS staff
Collaborate cross-functionally with Product, Engineering, Clinical, and Ops
Measure everything with baselines and targets

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