Customer Support Specialist - LATAM
New
W
WhippyAI communication platform
Remote - Latin America, Buenos Aires, Argentina strongly preferred. Other LATAM locations will be considered for exceptional candidates., EST hours requiredFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Full English fluency required
- Required Skills
- SaaS
Requirements
- Real SaaS support experience
- Comfort building and troubleshooting automated workflows using Zapier, Make, or similar no-code tools
- Proactive instinct to identify customer issues
- Ability to manage multiple open conversations simultaneously under a 2-minute SLA
- Strong written English, fast, clear, and professional
- Comfortable on Zoom sharing your screen and walking customers through fixes
- Ambition to grow into CSM, product, or marketing over time
Responsibilities
- Respond to customer issues via Intercom with a 2-minute response SLA on chat
- Diagnose and resolve workflow misconfigurations, campaign errors, carrier issues, and compliance rejections
- Build and troubleshoot automated workflows using Whippy's internal workflow builder and Zapier
- Proactively monitor customer usage and reach out before customers report problems
- Log bugs in Linear with full documentation and follow through to resolution
- Coordinate directly with telephony providers like Telnyx, Bandwidth, and Twilio when needed
- Manage a portfolio of non-dedicated accounts with both reactive and proactive touchpoints
- Document solutions and share playbooks with the broader support team
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