Operations Associate
New
C
ClipboardHealthcare
Remote (Canada, UK, EU)Full-TimeMiddle
Salary not disclosed
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Job Details
Requirements
- Insatiably curious and notices non-obvious clues and patterns.
- Rolls up sleeves and goes to the source (e.g., testing features, listening to calls, calling customers, executing workflows).
- Brings tenacity and persistence to problem-solving.
- Bounces back from failure quickly, learning from mistakes and maintaining momentum.
- No prior experience required; experience will be considered for role placement and compensation.
Responsibilities
- Redesign our process for reaching out to workplaces about converting them to new methods of payment, such as getting customers who send checks to start paying us via eCheck to speed up the cash conversion process.
- Research, vet, and onboard a new vendor that embeds AI agents into our customer-facing efforts.
- Build an internal predictive analytics model to catch bad payers earlier with high accuracy.
- Spearhead a quality task force that ensures top quality for our biggest customers.
- Manage a team of agents within one of our Operations teams.
- Work directly within workflows, including handling customer interactions, resolving issues, and identifying opportunities to improve the front line processes.
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