Dispatcher - Home Services (HVAC, Plumbing, Electrical)
New
O
OurAssistantsHome Services
Philippines or Latin America, US Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ year
- Required Skills
- Microsoft OfficeCRM
Requirements
- Minimum 1+ year of experience in dispatching, scheduling, or customer service
- Experience in HVAC, plumbing, electrical, or home services industry (preferred)
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced, high-volume environment
- Strong problem-solving and decision-making skills
- Typing speed of 50+ WPM
- Strong system navigation skills
- Proficiency in Microsoft Office (Word, Outlook)
- Proficiency in CRM systems
- Detail-oriented with excellent follow-through and prioritization abilities
- Ability to remain calm, professional, and solution-focused under pressure
Responsibilities
- Manage and dispatch technicians throughout the day based on priority, location, and skill set
- Optimize schedules to maximize job completion and daily revenue targets
- Ensure all jobs are properly set up with complete and accurate details
- Maintain strong communication with technicians to ensure smooth job execution
- Provide updates to customers regarding schedules, delays, or changes
- Handle rescheduling, follow-ups, and post-service “happy calls”
- Coordinate with logistics to confirm materials, permits, and manpower availability
- Maintain a full call board by scheduling leads and performing outbound calls when needed
- Track daily performance metrics such as job count, priority jobs, and revenue targets
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