Tier 2 Technical Support Specialist - EHR Systems
N
NeoWorkHealthTech
Philippines, standard business hours in the USContractMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English (B2–C1 level)
- Required Skills
- Analytical SkillsEHRTroubleshootingTechnical support
Requirements
- Experience supporting EHR/EMR systems in a technical support, implementation, or healthcare IT role
- Familiarity with at least one of the following platforms: Epic, Cerner, Oracle Health, Athenahealth , eClinicalWorks, NextGen Healthcare , Meditech , Allscripts, Veradigm (or similar)
- Strong troubleshooting and analytical skills
- Ability to understand and navigate complex healthcare software platforms
- Excellent written and verbal English communication (B2–C1 level)
- Comfortable explaining technical issues to both technical and non-technical users
- Experience working with support ticketing systems and documentation tools
Responsibilities
- Serve as a Tier 2 escalation point for customer support issues
- Help healthcare clients resolve technical problems related to their EHR systems and integrations
- Provide Tier 2 technical support for issues escalated from Tier 1 support teams
- Troubleshoot complex issues related to EHR/EMR platforms, integrations, and user workflows
- Investigate system errors, configuration problems, and data inconsistencies within healthcare systems
- Work closely with product, engineering, and implementation teams to resolve technical issues
- Document troubleshooting steps, solutions, and knowledge base updates
- Assist customers in understanding system functionality and resolving technical concerns
View Full Description & ApplyYou'll be redirected to the employer's site
