- Provide operational support for primary revenue-generating applications, participating proactively in incident resolution
- Respond to support tickets and user inquiries with timely, effective solutions
- Monitor system performance and proactively identify potential issues with applications and infrastructure
- Document technical procedures, troubleshooting steps, and knowledge base articles
- Create and maintain end user documentation for internal applications
- Collaborate with platform engineering team on incident response and system improvements
- Assist with user onboarding and training on systems and cloud platform access
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