Support Administration Specialist
B
Backblaze External WebsiteCloud Storage
Remote - Argentina; Remote - Colombia ; Remote - Costa Rica ; Remote - India; Remote - Mexico; Remote - PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 1-2 years experience
- Required Skills
- ZendeskTroubleshootingCustomer support
Requirements
- Familiarity with Zendesk or similar customer ticketing systems
- Proven experience in customer interfacing and support
- Strong verbal and written communication skills for interactions across phone, email, and chat
- Ability to quickly learn new systems and product information
- High attention to detail
- Proficiency in basic troubleshooting steps, including web browser navigation and clearing cookies
- Understanding of application installation and uninstallation processes
- Experience working with both Mac and Windows operating systems
- Minimum 1-2 years experience
Responsibilities
- Provide support to customers through chat and ticketing systems for various account issues, including billing adjustments, cancellations, and refunds
- Guide customers through the process of product activation and licensing
- Manage and update customer personal account information
- Instruct customers on how to use product features within the web interface and client
- Support customers with setting up security configurations and maintaining general account health
- Triage technical matters and effectively escalate them to the technical team
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