Client Support Specialist
New
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NuveiFintech
Bogotá, Bogota, Colombia, 8:00AM-6:00PM EST, 11:00AM-8PM ESTFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Fluent in English & Spanish (Spanish written preferred and spoken required)
- Required Skills
- Problem SolvingTechnical supportCustomer support
Requirements
- High school diploma or equivalent.
- Fluent in English (written and spoken).
- Fluent in Spanish (written preferred and spoken required).
- Ability to work effectively within a team environment.
- Proven commitment to creating high-quality work.
- Capacity to execute on well-documented processes.
- Aptitude for investigating solutions when gaps in process documentation exist.
- Strong problem-solving ability.
- Willingness to engage in professional skill development and learning opportunities.
- Availability to work during shifts: 8:00AM-6:00PM EST or 11:00AM-8PM EST.
Responsibilities
- Provide exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment.
- Adhere to scheduled shifts, procedures, metrics, and departmental goals.
- Answer inbound customer service and technical support calls from customers.
- Leverage documentation and support resources to perform with precision.
- Resolve occasionally critical or difficult situations with professionalism and tact.
- Ensure timely and effective resolution of customer service and payment requests.
- Identify trends and report them to promote continuous process improvement.
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