Service Desk Technician
New
D
DeelSaaS
Brazil, LATAM, LATAM time zoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2 years
- Required Skills
- JiraSlack
Requirements
- 2 years of experience as a IT Support Technician, Admin or related position
- Experience with SSO in user management, including password and MFA resets, group management, and log reviews
- General understanding of Information Security best practices
- General knowledge of MDM management for troubleshooting to determine root cause
- Confidentiality must be maintained
- Experience in Identity and Access Management is a plus
- Certifications such as CCS, CompTIA, or any other relevant technology related certificates are a plus
- Strong IT background with experience creating efficiency within the tech stack
- Hands on experience with softwares/applications such as Jira, Slack, Google Workspace Administration, Zoom Management
- IDM and SSO software such as: OneLogin, JumpCloud, or Okta, preferred
- Company wide software/application administration, such as: email, chat, ticket system, Google, Slack etc., preferred
- MacOS OS: methodology, preferred
Responsibilities
- Troubleshoot and maintain software and hardware
- Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes
- Provide system access using role-based access permissions
- Work with cross-functional teams, such as InfoSec, DevOps, etc
- Daily troubleshooting issues that arise in the ticket queue
- Root cause analysis on reported issues
- Break-fix tasks to troubleshoot Tier 2 IT helpdesk tickets, such as managing and granting access and administering applications
- Handle IT projects that are assigned by the direct manager and director of the department
- Provide IT Tech Support in zoom calls organized by the organization
- Provide On-call support on weekends on a rotational basis
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