Energy Efficiency Lighting Trade Ally Account Manager II
New
Remote - CTFull-TimeMiddle
Salary75000 - 92000 USD per year
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Job Details
- Experience
- 3 years
- Required Skills
- Account ManagementCRM
Requirements
- High School diploma or 4 years of equivalent experience
- 3 years of professional experience in energy efficiency programs, supply chain engagement, outreach, sales support, or market-facing roles
- Experience coordinating with external partners and internal program teams in a structured, process-driven environment
- Ability to evaluate program participation data and prioritize outreach activities accordingly
- Experience validating documentation and troubleshooting moderate participation or process issues
- Strong written and verbal communication skills, including communicating program policies and practices clearly
- Proficiency with CRM systems and standard office productivity tools
- Regular local travel within Connecticut for outreach activities (1-2 days per week)
Responsibilities
- Delivers consistent outreach and account management activities to assigned trade allies, including manufacturers, distributors, contractors, and other market actors, to support program participation
- Communicates policies and practices related to program requirements, incentive structures, timelines, and submission processes using approved tools and channels
- Coordinates onboarding and ongoing engagement activities with trade allies, including training on incentive submission processes and portal usage
- Collaborates with internal program teams to align outreach activities with program goals, schedules, and performance targets
- Prioritizes outreach and engagement efforts based on program needs, participation trends, and account-level performance expectations
- Troubleshoots moderate problems related to incentive submissions, documentation gaps, program rule interpretation, or participation challenges, escalating complex or high-risk issues as appropriate
- Validates trade ally submissions, reported activity, and supporting documentation to ensure alignment with program requirements and quality standards
- Evaluates recurring issues or participation barriers and collaborates with program teams to recommend adjustments to outreach tactics or guidance materials
- Evaluates program participation data, dashboards, and CRM records to identify outreach gaps and support prioritization decisions
- Validates accuracy and completeness of trade ally interaction records maintained in CRM tools
- Communicates policies and practices updates internally and externally to ensure shared understanding of program changes and expectations
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