Enterprise Account Manager
M
MotiveSaaS
United States - RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years
- Required Skills
- NegotiationAccount ManagementCRM
Requirements
- Bachelor's degree required.
- 4+ years of SaaS sales experience in a customer expansion or account management role, ideally within a SaaS or technical sales environment.
- Demonstrated success in achieving sales goals, such as President’s Club or Rep of the Year.
- Strong consultative sales methodology and negotiation skills (MEDDIC/MEDDPICC experience is a plus).
- Technical aptitude with the ability to demonstrate a moderately complex product effectively.
- Excellent communication and presentation skills, capable of translating technical concepts to non-technical stakeholders.
- Self-starter who thrives in a fast-paced, dynamic environment and takes initiative to solve complex problems.
- Strong organizational skills with the ability to manage multiple accounts and competing priorities effectively.
- Growth-oriented with a passion for continuous learning and a drive to understand customer business models.
Responsibilities
- Serve as the primary point of contact for assigned accounts, proactively identifying needs, resolving issues, and managing overall account health to drive retention and revenue growth.
- Develop and implement strategic account plans that align with client goals, focusing on upsells, cross-sells, and renewals.
- Lead discovery calls, product demos, and trials to understand business challenges and align Motive’s solutions to customer goals.
- Monitor account health, addressing potential issues swiftly and coordinating with internal teams to mitigate risks and ensure customer satisfaction.
- Maintain detailed account records, tracking key interactions, customer feedback, and sales activities in CRM.
- Collaborate closely with Sales Engineering to address technical inquiries and ensure smooth product integration and adoption.
- Conduct regular business reviews to assess product adoption, gather feedback, and present tailored solutions that drive value.
- Demonstrate a consistent attention to detail in accurate sales forecasting and KPI tracking.
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