Associate Onboarding Specialist

New

Owner.comAI growth system

Remote - Mexico CityFull-TimeEntry

Salary460000 MXN per year

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Job Details

Requirements

Ability to effectively manage multiple accounts, all at various stages of the onboarding journey
Growth mindset
Solutions-oriented and can identify issues and take appropriate action/ownership
Thrive while working in a fast-paced environment where change is common
Strong written and verbal communication skills
It’s a plus if you’ve worked in the restaurant industry at least 1 year

Responsibilities

Manage customers’ app setup and onboarding experience
Balance a portfolio of partners across various stages of the onboarding journey
Manage a high volume of inbound and outbound emails, calls, and SMS communications
Use Salesforce to track all activity
Gather required assets and information
Coordinate cross-functionally with internal teams
Set clear expectations with partners ahead of launch
Advocate for restaurant owners so that they maintain ownership of their mobile app or online presence
Coach and educate restaurant owners on the best practices for their online ordering setup
Work on projects and initiatives that improve internal processes
Impact the Owner platform design by providing relevant product feedback to the engineering team
Partner and collaborate successfully with cross-functional teams

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460000 MXN per year

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