Manager, Client Services - Southwest Region
New
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StackAdaptAdTech, MarTech, Programmatic advertising
West Coast of the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience managing and developing high-performing teams, 5+ years of experience in account management, campaign strategy, or execution
Requirements
- 3+ years of experience managing and developing high-performing teams, with a proven ability to lead from the front and inspire excellence
- 5+ years of experience in account management, campaign strategy, or execution within the programmatic, adtech, or martech space
- Deep understanding of Real-Time Bidding (RTB) and programmatic advertising, with hands-on experience using DSPs and Ad Networks
- Familiarity with self-serve advertising platforms such as Google Ads, Facebook Ads, or other DSPs
- Strong track record of managing senior client relationships, driving revenue growth, and delivering measurable business outcomes
- Ability to simplify and communicate technical concepts with confidence, leveraging platform expertise to support client success
- Demonstrated success in solving complex challenges through data-driven decision-making and scalable, creative solutions
- Collaborative and influential partner who works effectively across departments to implement new ideas and optimize performance
- Highly organized and detail-oriented, with strong time management and prioritization skills
- Proactive, solutions-focused leader who thrives in a fast-paced and evolving environment
- Exceptional written and verbal communication skills, with the ability to build trust and alignment across teams and clients
- Genuine passion for digital advertising and curiosity about emerging technologies and industry trends
- Experience using StackAdapt’s platform
Responsibilities
- Lead and develop a team of Account Managers (AMs), fostering a collaborative, high-performance culture focused on client retention, revenue growth, and strategic partnership
- Set clear expectations for success by tracking and evaluating quarterly revenue targets, ensuring consistent performance and accountability across the team
- Coach AMs to develop and execute strategic account plans that drive results, providing hands-on support for key and high-potential accounts
- Reinforce a commercial mindset that empowers AMs to own the full client lifecycle, from onboarding through renewal and expansion
- Hire, onboard, and develop top talent, ensuring each team member has a clear growth path and is equipped to deliver exceptional client outcomes
- Identify and implement opportunities to improve team efficiency through new tools, streamlined processes, or enhanced training and education
- Partner with cross-functional leaders to represent the Client Services perspective, sharing insights and driving solutions that improve both client and internal outcomes
- Serve as a senior point of contact for major client initiatives, building relationships with senior stakeholders and providing strategic consultation
- Provide expert guidance on StackAdapt’s DSP, including campaign setup, performance analysis, optimization, and new opportunities to achieve client KPIs
- Lead in-person and virtual client engagements such as presentations, Quarterly Business Reviews, and training sessions
- Travel as required to support client and team needs
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