Manager Engineering Service Delivery and Client Service
New
C
Compeer FinancialFinancial Services
Illinois, Minnesota and WisconsinFull-TimeManager
Salary94400 - 142900 USD per year
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Job Details
- Experience
- Minimum of 7 years of IT experience, including at least 3 years in IT operations or service delivery roles. Minimum of 3 years of leadership experience
- Required Skills
- ServiceNow
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or related field; or equivalent work experience
- 7+ years of IT experience
- 3+ years in IT operations or service delivery roles
- 3+ years of leadership experience managing service desk, end-user support, or IT operations teams
- Demonstrated experience improving service delivery performance, end-user experience, and operational maturity
- Strong leadership skills
- Deep understanding of IT Service Management (ITSM) frameworks (e.g., ITIL)
- Practical experience managing service desk, endpoint management, and client experience functions
- Proficiency with ITSM and endpoint management platforms (e.g., ServiceNow, Intune)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Experience with vendor management, budgeting, and performance measurement of managed services
- Valid driver's license
Responsibilities
- Oversee the planning, provisioning, and daily operation of IT services supporting internal users and clients.
- Lead IT Service Desk, Help Desk, and End User Device Support functions.
- Ensure consistent execution of ITSM processes across incident, request, problem, and change management.
- Monitor and improve end-user experience through proactive Client Experience Monitoring and Service Reporting.
- Oversee patch and software management lifecycles to maintain device health, compliance, and performance.
- Partner with Security and Infrastructure teams to ensure alignment on access management, endpoint security, and service reliability.
- Provide day-to-day leadership, coaching, and mentoring to service desk, device support, and operations engineers.
- Drive continuous improvement initiatives to enhance service quality, efficiency, and automation maturity.
- Manage vendor relationships and contracts for service desk, device management, and endpoint solutions.
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