Senior Manager, Engineering - CRM & SDK

Five9Cloud Contact Center Software

United StatesFull-TimeManager

Salary133000 - 391500 USD per year

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Job Details

10+ years of industry experience
2-4 years as leading teams to deliver customer facing products
Experience in leading, coaching, and mentoring Software Development teams
Effective communication (verbal, writing and presentation) and leadership skills
Experience in developing software in cloud (GCP)
Experience with microservices architecture
Experience of developing UI software
Knowledge of modern UI frameworks and technologies: React, micro frontends
Ability to work with Architecture team and senior staff to set technical direction of team
Self-motivated, strong sense of accountability, good team player
Able to handle multiple tasks at once and work independently with minimal supervision

Mentor staff to develop their full potential with 1:1’s, appraisals, training, career development, recruitment, and performance in accordance with company practices.
Work with Product team, and scrum teams to make sure the backlogs are properly groomed, requirements are defined and delivery of product using our cloud train best practices.
Perform code reviews, guide software architecture and technical decisions.
Drive the team to manage customer expectations of uptime and performance by defining and reviewing SLO/SLI's, developing metrics to measuring as such and maintaining for all the services.
Measure team performance and results to drive focus and inspire top performance.
Report on progress of schedules and tasks to senior leadership and program management.
Develop and manage collaborative relationships with vendors for utilized components and/or services.
Participate in on-call escalation rotations for provided services.

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