Client Services Manager - FileSmart
US-BasedFull-TimeManager
Salary65000 - 84500 USD per year
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Job Details
- Experience
- 3+ years of experience in automotive warranty processing, service operations, or related field; 1+ year of people management or team leadership experience preferred
- Required Skills
- Microsoft Excel
Requirements
- 3+ years of experience in automotive warranty processing, service operations, or related field
- 1+ year of people management or team leadership experience preferred
- Strong understanding of warranty reimbursement processes, compliance, and documentation
- Proven ability to manage performance, drive results, and hold teams accountable to goals
- Excellent organizational and time management skills in a fast-paced environment
- Strong analytical mindset with the ability to interpret performance data and trends
- Effective communication skills with the ability to coach, influence, and motivate others
- Experience with Excel, reporting tools, and operational performance tracking
- Ability to work remotely while managing team productivity and engagement
Responsibilities
- Directly manage and coach a team of Warranty Processing Specialists
- Drive accountability to production goals based on tenure-based expectations and departmental targets
- Monitor daily, weekly, and monthly performance to ensure output and quality standards are met
- Foster a high performance, positive team culture rooted in accountability and results
- Deliver weekly recaps on team performance
- Identify risks to production targets early and take proactive action to correct course
- Ensure accuracy and compliance standards are consistently upheld across all submissions
- Lead onboarding and training for new hires, including process, tools, and industry knowledge
- Conduct quality control (QC) reviews and provide actionable, detailed feedback
- Facilitate ongoing training through refreshers, coaching sessions, and skill development plans
- Mentor individuals to close performance gaps and support career growth
- Identify process inefficiencies and implement improvements to increase speed and accuracy
- Develop, maintain, and update training materials, documentation, and workflows
- Partner cross-functionally to improve tools, reporting, and operational processes
- Stay ahead of evolving manufacturer policies, compliance requirements, and internal changes
- Proactively anticipate bottlenecks and implement solutions before they impact performance
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