Customer Success Manager (EMEA)
New
C
ConstructorE-commerce
United Kingdom. Spain. Germany. PortugalFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- A minimum of three years
- Required Skills
- RESTful APIs
Requirements
- A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
- Excellent communication and interpersonal skills
- Know what an API is and have interacted with them before
- Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
- Ability to convince and motivate those around you to do what you know is right
- Enjoy interacting with customers and solving new problems daily
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problems
Responsibilities
- Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results
- Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments
- Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful
- Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
- Fielding and troubleshooting customer support requests
- Creating and updating customer documentation and training materials as needed
- Always looking for new ways you can make our integration process more robust and make customers feel even more successful
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